Support

Help that talks like a human.

Hive support is a small team. We read every message and write back in plain language. No bots, no ticket queue, no escalation matrix. Below, you'll find the questions we get asked most, plus the best ways to reach us.

Email support All contact methods
Reach us

Two ways to reach us.

Email is the fastest way to get most questions answered. If you need a security review or want to talk through a pilot, book a call instead.

EMAIL

[email protected]

Send us product questions, billing questions, bug reports, feature requests, or general support for Tax Sorter or anything else Hive makes. Just include the product name and a one-line description of what you saw.

response< 1 business day
scopeproduct · billing · bugs
email[email protected]
CALL

Book a security review

If you're a pilot counterparty, a CPA, or a regulated buyer, we'll walk you through the receipt setup, how signing works, where your data lives, and where we stand on SOC 2 and ISO, in a video call.

format30 min · video
scopeposture · evidence · counsel
bookcalendar.app.google
FAQ · Tax Sorter

Most-asked questions.

How do I install Tax Sorter?
Tax Sorter is in Chrome Web Store review right now. Once it's approved, you can install it right from the Chrome Web Store listing at the link on the Tax Sorter page. No account, no sign-up. After you install it, pin the extension to your toolbar so you can capture receipts in one click.
What data does Tax Sorter collect?
Just the financial details from receipts you choose to capture: merchant name, amount, date. No personal details, no card numbers, no health data, no browsing history. It's stored right in your browser's chrome.storage, and we never sell it or use it for ads or credit decisions.
Where does the signature come from?
Each receipt you capture gets sent to https://receipts.thehiveryiq.com/v1/receipt/free, which sends back a signed package with two signatures: ML-DSA-65 (the government's post-quantum signature standard, NIST FIPS 204) and Ed25519 (the classic kind). Both have to check out for it to count as evidence. The checker at /verify is public, so your CPA can confirm the signatures without going through Hive at all.
How do I export my receipts?
Click the Tax Sorter icon, select Export, and choose CSV or JSON. CSV is what most CPAs and bookkeepers want. JSON keeps the full signed package, including both signatures.
What if I want to delete my data?
Right-click the extension icon, choose Manage extension, then Remove from Chrome. Every receipt stored locally gets deleted along with the extension. Hive doesn't keep a copy on any server.
Does Tax Sorter work offline?
You can capture receipts offline, but signing needs a network call to the Hive receipt rail. Anything you capture offline gets queued and signed automatically once your browser is back online.
Is the source code available?
What you install from the Chrome Web Store is the extension's compiled bundle. The signing rail behind it (hivemorph) is run by Hive Civilization and audited internally. But every signature can be checked in public at /verify, so you don't have to trust Hive to trust the evidence.
Pricing?
The free tier captures up to 100 receipts a month. The paid tier removes that cap, adds CPA-export presets, and includes priority support. See /pricing/ for current rates.
Where do I report a bug or request a feature?
Write to [email protected] with the subject line "Tax Sorter bug" or "Tax Sorter feature". Include your Chrome version, the merchant page if it's relevant, and a screenshot if you have one.
Plain language If a support answer is unclear, that's on us. Reply and tell us. We rewrite our docs based on the questions people actually ask.
Next

Read what Tax Sorter is.

If you landed here without much context: Tax Sorter is a Chrome extension that captures merchant receipts and signs them so they can't be faked. The product page walks through how it's built, how it handles your privacy, and how to install it.

See Tax Sorter See the platform