Support

Help that talks like a human.

Hive support is a small team that reads every message and writes back in plain language. No bots, no ticket queue, no escalation matrix. Below: the answers we are asked most often, plus the direct lines to reach us.

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Reach us

Two ways in.

Most questions are answered fastest by email. For security review or pilot discussions, book a 30-minute call.

EMAIL

[email protected]

Product questions, billing questions, bug reports, feature requests, and general support for Tax Sorter and any Hive surface. Include the product name and a one-line description of what you saw.

response< 1 business day
scopeproduct · billing · bugs
email[email protected]
CALL

Book a security review

For pilot counterparties, CPAs, and regulated buyers: a 30-minute video call walking through the receipt schema, signature model, residency posture, and SOC 2 / ISO readiness.

format30 min · video
scopeposture · evidence · counsel
bookcalendar.app.google
FAQ · Tax Sorter

Most-asked questions.

How do I install Tax Sorter?
Tax Sorter is currently in Chrome Web Store review. Once approved, install directly from the Chrome Web Store listing at the link on the Tax Sorter page. No account, no sign-up. After install, pin the extension to your toolbar for one-click capture.
What data does Tax Sorter collect?
Only financial information from receipts you choose to capture: merchant name, amount, date. No PII, no card numbers, no health data, no browsing history. Data is stored locally in your browser's chrome.storage and is never sold or used for advertising or credit decisions.
Where does the signature come from?
Each captured receipt is sent to https://hivemorph.onrender.com/v1/receipt/free, which returns a signed envelope with two signatures: ML-DSA-65 (NIST FIPS 204, post-quantum) and Ed25519 (classical). Both must verify for the envelope to be considered evidence. The verifier at /verify is public — your CPA can confirm signatures without Hive.
How do I export my receipts?
Click the Tax Sorter icon, select Export, and choose CSV or JSON. CSV is the standard for CPAs and bookkeepers; JSON preserves the full signed envelope including both signature blobs.
What if I want to delete my data?
Right-click the extension icon → Manage extension → Remove from Chrome. All locally-stored receipts are deleted with the extension. Hive holds no server-side copy.
Does Tax Sorter work offline?
Receipt capture works offline; signing requires a network call to the Hive receipt rail. Receipts captured offline are queued and signed automatically when the browser is online again.
Is the source code available?
The Chrome extension's compiled bundle is what you install from the Chrome Web Store. The signing rail itself (hivemorph) is operated by Hive Civilization and audited internally. Public verification of every signature is available at /verify — meaning you do not need to trust Hive to trust the evidence.
Pricing?
Free tier captures up to 100 receipts per month. Paid tier removes the cap, adds CPA-export presets, and includes priority support. See /pricing/ for current rates.
Where do I report a bug or request a feature?
Write to [email protected] with the subject line "Tax Sorter bug" or "Tax Sorter feature". Include your Chrome version, the merchant page if relevant, and a screenshot if you have one.
Plain language If a support answer is unclear, that is our error. Reply and tell us. We rewrite documentation against the questions we actually get asked.
Next

Read what Tax Sorter is.

If you arrived here without context: Tax Sorter is a Chrome extension that captures merchant receipts as cryptographically signed evidence. The product page describes the architecture, the privacy posture, and the install path.

See Tax Sorter See the platform